Achieving efficient results with MCpure
Since 2020, MEDIA Central has been offering retailers with MCpure an individualised, web-based application with which end customers can create complaints independently and in a standardised manner. MCpure is device-independent and can be used on the go with a smartphone, on the couch with a tablet or at the desk with a computer. A link that is called up via the retailer's website or a QR code opens a dynamic form that requests all relevant information about the complaint. This information is transferred to MEDIA Central via an interface and processed there as complaints.