Achieving efficient results with MCpure
Since 2020, MEDIA Central has been offering retailers with MCpure an individualised, web-based application with which end customers can create complaints independently and in a standardised manner. MCpure is device-independent and can be used on the go with a smartphone, on the couch with a tablet or at the desk with a computer. A link that is called up via the retailer's website or a QR code opens a dynamic form that requests all relevant information about the complaint. This information is transferred to MEDIA Central via an interface and processed there as complaints.
We are constantly working on innovations and improvements to always offer our customers the best possible solution for their quotation communication.
In the next release, in February 2024, we will fulfil the wishes of our international customers and integrate the languages English, Polish and Czech. We also offer the option of registering for a follow-up check to verify the success of the measures. This involves a double opt-In will be implemented to validate the email address to ensure maximum security.
From May 2024, complaints can even be submitted throughout Europe.